About Us

AskChatbots was founded by Bob Drainville in 2024 with a vision to transform and automate customer engagement using AI-powered chatbots. Based in Massachusetts, we specialize in crafting intelligent, conversational solutions for small businesses, including law firms, real estate agents, retailers, and trades. Our AI chatbots are designed to streamline operations, seamlessly integrate with CRMs and essential business tools, and empower small businesses to achieve growth and efficiency.

Our Mission

Our mission is to empower small businesses with turnkey AI solutions that simplify operations, enhance customer engagement, and drive growth. We specialize in training AI chatbots and virtual agents to understand and adapt to each unique small business’s processes and existing business tools. By seamlessly integrating with these tools, we aim to be the trusted AI partner for small businesses everywhere.

Our Services

We design AI-powered chatbots customized for various industries:

  • Law Firms: Qualify clients, schedule consultations, provide legal information, and capture contact details around the clock.
  • Real Estate Agents: Respond to inquiries, schedule viewings, and share property details to prequalify leads instantly.
  • Retail: Streamline shopping experiences by assisting with product inquiries, tracking orders, and managing inventory seamlessly.
  • Trades and Home Services: Handle service requests, offer instant quotes, schedule jobs, and address FAQs.

Our solutions act as always-on assistants, ensuring no lead or inquiry is missed.

Reliability

  • 24x7x365 system monitoring and on-call support.
  • Hosting on trusted platforms like AWS and GCP.
  • Regularly tested disaster recovery (DR) and business continuity plans.
  • Multi-availability zone (AZ) compute instances.

Security

  • Passwords encrypted with BCRYPT for secure credential storage.
  • Comprehensive audit logging and event alerting.
  • Regular updates to keep systems secure and current.

Data Security

  • Encryption-at-rest using AES-256 with AWS/GCP KMS.
  • Geographically distributed and encrypted offsite backups.
  • Multi-AZ database instances with point-in-time-restore (PITR).

Network Security

  • CDN-based Web Application Firewall (WAF) and (D)DOS protection.
  • TLS v1.2+ encryption for secure data transmission.
  • mTLS encryption for cloud-internal traffic with short-lived certificates.
  • Tiered, firewalled, and segmented network infrastructure.

Compliance

  • PCI DSS: Securely handle credit card data to protect customer information.
  • SOC 2: Ensuring data security, availability, and confidentiality.
  • GDPR: Protecting personal data and maintaining transparency globally.
  • ISO 27001: Adhering to international standards for information security management.

Our Vision

Our vision is to make AI chatbots the standard for initial customer contact, replacing traditional web forms by 2026. Just as websites became essential for businesses and customers began to expect them, we believe AI chatbots will become the preferred method of interaction for superior customer service. Customers will expect and prefer to engage with chatbots that provide personalized, efficient, and seamless experiences. By staying ahead of technological advancements, AskChatbots delivers innovative solutions that meet evolving market demands, empower businesses, and redefine customer engagement.

Contact Us

Transform your customer engagement strategies with AskChatbots’ intelligent solutions. Contact us today to learn more.

Email: [email protected]